At CarvanMart, we take shipping, returns, and warranty claims very seriously. We do everything in our power to minimize the problems that can arise regarding these, however when an issue does occur, we want what’s best for our customers. We find handling these occurrences efficiently and effectively helps creates a positive experience from a negative circumstance. Below is our basic policy regarding shipping, returns, and warranty. For more information see our Terms and Conditions.
Free Shipping
- CarvanMart offers free shipping to commercial properties by absorbing the cost given to us by the freight companies we use.
- CarvanMart offers free shipping to non-commercial location.
How we send your shipment:
- Standard (ground) delivery ships within 1 business day, and usually arrives 5-7 business days after initial shipment.
How we handle incorrect, lost or damaged shipments:
- We encourage all of our customers to IMMEDIATELY inspect their machine(s) upon delivery. Do not sign for the shipment until you are sure it was not damaged during shipping.
- If there is damage to the machine, do not sign for the shipment, and call us immediately.
- Please do not ship damaged items to Elite, the damages are the responsibility of the shipping company. If we receive damaged items without notice, you may not receive a refund or replacement.
- To receive a refund or replacement of damaged items, please make sure you contact us about any damaged shipments first and let us handle getting the items picked up and inspected.